contact@sgsgrass.co.uk
01360 621919

Privacy Policy

PRIVACY POLICY

This privacy policy sets out how Synthetic Grass Solutions Ltd uses and protects any information that you give to Synthetic Grass Solutions Ltd when you use this website. We at Synthetic Grass Solutions Ltd are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Synthetic Grass Solutions Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you please write to – Synthetic Grass Solutions Ltd, 7 Barraston Holdings, Torrance, Glasgow G64 4DW.

WHAT WE COLLECT

We may collect the following information via our website and social media platforms:

– Name

– Contact information including email address

– Demographic information such as postcode, preferences and interests

– Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

– Internal record keeping.

– We may use the information to improve our products and services.

– We may periodically send promotional emails about new products, exclusive offers or other information which we think you may find interesting using the email address which you have provided.

– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests or to create custom audience settings on social media platforms.

We will not sell, distribute or lease your personal information to third parties under any circumstances. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

DISCLOSURE OF YOUR INFORMATION

Disclosure to selected third parties, the information you provide to us will be treated as confidential. However, we may disclose your information to other third parties who act for us for the purposes set out in this Notice or for purposes approved by you, including to National Governing Body. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

DATA RETENTION

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

We may hold your personal information for longer where it is necessary to do so for the management of any active or potential legal proceedings, to resolve or defend claims, and for the purpose of making any necessary remediation payments.

SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

YOUR RIGHTS

Under Data Protection Legislation, you have the right at any time to:

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check we are lawfully processing it;

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;

• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);

• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal information for direct marketing purposes;

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it;

• Request the transfer of your personal information to another party; and

• Withdraw your consent to the processing of your personal information at any time.

You will not have to pay a fee to exercise any of your rights.

If you would like to exercise any of your rights above, please contact us by email to contact@sgsgrass.co.uk

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CONTACT US

Contact Details: If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us by emailing contact@sgsgrass.co.uk

Making a compliant: You can make a complaint to us by emailing contact@sgsgrass.co.uk, or to the data protection supervisory authority, the Information Commissioner’s Office, at https://ico.org.uk/.