Terms and Conditions

Terms and Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

This site is owned and operated by Synthetic Grass Solutions Ltd of 7 Barraston Holdings, Torrance.G64 4DW. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us by e-mail at contact@sgsgrass.co.uk or by telephone at 01360 621919. Registered in Scotland as a business No. SC335348. Registered Head Office: 7 Barraston Holdings, Torrance, Glasgow G64 4DW

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form or Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

2. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Synthetic Grass Solutions Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

4. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Links to other websites

The Site contains links to third party websites. These third party websites are beyond the control of Synthetic grass Solutions Ltd and we not accept any responsibility for the content of these websites or for any transactions that you may make on these websites. Your use of these third party websites, and any resultant transactions, will be subject to separate terms and conditions of use.

6. Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8. Price

The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

9. TERMS OF PAYMENT

i. Payment of invoices shall be made in full without any deduction or set-off in accordance with the terms stated on the Sellers order acceptance forma and invoice. Time of payments shall be essence of all contracts between the Buyer and Seller. The Seller reserves the right to suspend the provision of goods to the Buyer where any amounts are overdue under any contract with the Buyer until all such amounts have been paid.

ii. Interest shall be payable on overdue accounts at the rate of 3% over Royal Bank of Scotland base rate from time to time to run from the due date for payment until receipt by the Seller of the full amount.

iii. Any credit given by the Seller to the Buyer may be withdrawn or limited at any time by the Seller on such notice as the Seller may think fit and consequently the Seller may refuse to deliver all or part of the goods other than against due tender of the price in accordance with any contract to which these conditions apply.

iv. All payments made by the Buyer to the Seller shall be apportioned first to goods which have been resold by the Buyer and then to goods which remain in possession or under control of the Buyer notwithstanding any purported contrary appointment by the Buyer.

10. Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

11. Delivery

11.1 Our delivery charges are set out in our website.

11.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

11.3 Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

11.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

11.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Damaged Faulty Goods

Damaged or faulty goods must be reported to us immediately, either by phone: 01360 621919,fax: 01360 620644 0r e-mail: contact@sgsgrass.co.uk We will then make further arrangements with you for collection.

13. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address or fax number and we will notify you by e-mail or fax as soon as possible to confirm receipt of your order and e-mail or fax you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

14. Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday, in 7-14 working days of placing your order. Express delivery is also available on request.
In the event that you are not available to provide a signature on the pre-arranged date, then you may be charged for re-delivery. Deliveries cannot be left outside in porches, garages or any other location. At this time, if you live above the ground floor (i.e. in a flat) we are only able to deliver your goods to the ground floor entrance. Please note: We only deliver to United Kingdom and Northern Ireland addresses.

15. Cancellation by us

15.1 We reserve the right to cancel the contract between us if:
15.1.1 We have insufficient stock to deliver the goods you have ordered;
15.1.2 We do not deliver to your area;
15.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.14.2 If we do cancel your contract we will notify you by e-mail or fax and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

16. Cancellations and Returns

We do not accept returns of under 20 sq/metres. If the grass is defective you must contact the office within seven days of the delivery to arrange a collection. All returns for any reason other than defective goods are subject to a collection charge.

In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 7 days after you receive the goods. To cancel your order you must inform us either in writing, by fax (01360620644) or by email: contact@sgsgrass.co.uk We will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the charge made to us by the delivery company and will depend on the size of your order). All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 30 days of cancellation.

17. Liability

17.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:

17.1.1 To make good any shortage or non-delivery;
17.1.2 To replace or repair any goods that are damaged or defective; or
17.1.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.
17.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

17.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

17.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

18. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 7 Barraston Holdings, Torrance G64 4DW and all notices from us to you will be displayed on our website from to time.

19. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

20. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in Scotland.

21. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

22. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23. Consumer Rights

None of the above Terms and Conditions affect your statutory consumer rights.